IT Support Specialist | Technical Support & Network Troubleshooting | Cybersecurity-Oriented @IUBAT

Dedicated IT Support Specialist and Junior Penetration Tester with over 5 years of experience supporting users, troubleshooting systems, and strengthening security in university and enterprise environments. Skilled in resolving hardware and software issues, managing networks, and administering learning management systems for thousands of users while maintaining high uptime and service quality.​ Hands-on experience with Windows and Linux troubleshooting, network connectivity, user account management, and ticket-based support workflows. I combine strong IT support skills with cybersecurity knowledge, including vulnerability assessment, basic digital forensics, and secure configuration, to keep systems stable and protected.​ Key highlights include ranking 10th nationally on TryHackMe, strong performance in university cyber drills, and solving hundreds of practical security labs and challenges. Known for continuous learning, creative problem solving, and clear communication with both technical and non-technical users.​ Open to IT Support, Helpdesk, and Technical Support opportunities in Saudi Arabia and the Middle East. Happy to connect with recruiters, IT managers, and cybersecurity professionals for collaboration, knowledge sharing, and new opportunities.