Intake, Classify & Route (Feedback Triage)

In Collaboration With
GumloopGumloop

Course Outline

This course will guide you through building a complete AI-powered workflow for monitoring social media posts with Gumloop. You’ll learn how to connect platforms like Twitter, Reddit, and Bluesky, categorize posts using AI, and store them in a database such as Google Sheets, Airtable, or Supabase for review and reporting. From there, you’ll set up automated alerts for urgent posts, and finally, handle errors and schedule the workflow to run continuously. By the end, you’ll have a production-ready pipeline that monitors, tags, stores, and routes posts — hands-free.

Learning Outcomes

  • Write and store categorized posts into a structured database for transparency and reporting
  • Filter for urgent posts and route them automatically to tools like Slack, Teams, or email
  • Schedule flows with Time Triggers for continuous, automated monitoring

Who Is This Course For?

  • Community managers who need a reliable alert system for urgent conversationsCustomer support teams that must respond quickly to user complaints or issuesMarketing teams tracking sentiment and competitor activityStartup founders looking to automate brand monitoring without technical overhead

Pre-requisites

  • Familiarity with social media platforms (Twitter, Reddit, Bluesky, etc.)Basic knowledge of team communication tools like Slack or emailNo coding required — just comfort with drag-and-drop builder tools
LevelIntermediate
Your Instructor
A
aron
Duration2 hours
Showcasing
GumloopGumloop
Progress0/8 chapters complete
0%
Your certificateComplete course to get your certificate
Certificate of Completion
Course Name
Why Enroll?
By enrolling, you’ll learn how to transform scattered social posts into structured insights and real-time actions. Instead of manually checking platforms, you’ll have:
A live database of posts and tags for reporting and fine-tuningAutomated alerts for urgent issues so your team never misses critical conversationsA fully scheduled, error-proof workflow that runs in the backgroundWith Gumloop’s no-code builder, these workflows are accessible to anyone — no programming required.
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