Speak me
About this project
In one sentence, what are you building?
a voice hotline that takes a confusing insurance, medical or benefits call or voicemail and says it back to you in plain English: slower, with the key numbers repeated, and in an accent you're used to hearing.
What problem are you solving?
Important phone calls are often hard to understand for the people who most need to understand them. Insurers and clinics speak fast, use jargon, and often speak in an accent the listener isn't used to. A caller who misses one word, like "deductible," "prior authorization" or "appeal by the 15th," can miss what they owe, what to do next and when the deadline is. Older adults in their 70s and 80s, people who are hard of hearing, and people with limited health literacy, including many in Latino and other underserved communities. Today they ask the agent to repeat things, guess, or wait for a family member to help. When that fails, they miss appeal deadlines, pay bills they didn't owe, skip care they were entitled to, and lose their independence on calls they should be able to handle themselves.