Moshi Pilot
About this project
In one sentence, what are you building?
The bilingual telephone copilot for Japan travel: an AI that handles the polite Japanese phone call while you steer the conversation in English through one-tap decision cards.
What problem are you solving?
Over thirty-six million international tourists visit Japan each year, and more than ninety percent do not speak Japanese. Despite Japan's high-tech reputation, a surprising amount of daily hospitality commerce still runs exclusively on the phone: traditional ryokans, boutique omakase counters, luggage forwarding services, taxi fleets, and local clinics require bookings, changes, and confirmations to be conducted over a landline call — exclusively in polite honorific Japanese (Keigo). Today's workarounds are fundamentally broken. In-person translation apps cannot be bridged into a telephone call, and fully autonomous voice AI is too risky when real money is on the line — no traveler wants an LLM to guess whether to forfeit a five-hundred-dollar multi-course dinner when a hotel announces that meal service ends before a delayed train arrives. Hotel concierges and Japanese-speaking friends are slow, scarce, and unavailable after hours. This failure costs travelers real money and ruined trips: non-refundable deposits between two hundred and one thousand dollars lost on missed meals and no-shows, hours wasted hunting for bilingual help, and immense anxiety during high-stress moments like flight delays, lost luggage, or medical questions. It also costs small Japanese businesses significant revenue in empty tables and misunderstandings that never get resolved. Moshi-Pilot eliminates this friction by letting travelers steer genuine Japanese phone conversations in English, with AI handling the language and humans making the decisions.